The ‘Triple Crown’ of Harmonic Retail: BOPIS, Returns, and Customer Service

Retail is facing more stress and complexity than ever before. U.S. population growth is less than 1 percent annually, shopper journeys no longer follow predictable demographics, and customers are simultaneously demanding more human interaction and more self-service technology. Add to that the rising cost of shipping, the looming threat of tariffs, and the tight labor market. Retail isn't a business for the timid...
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